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Privacy & Your Personal Data

Last updated: 11/07/2026

At Connie Wong Counselling, protecting your privacy is an important part of my work. This policy explains how your personal data is collected, used, and protected when you visit this website or contact me.

I process personal data in accordance with the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the General Data Protection Regulation (GDPR).

1. Data Collection

When you contact me via this website or by email, I may collect:

  • Your name and contact details
  • Information you choose to share in your enquiry
  • Details needed to arrange and manage appointments

Technical data (such as IP address or browser type) may also be collected automatically by the website hosting provider.

2. Purpose of Processing

Your data is used only for the purpose of providing counselling-related services, including:

  • Responding to enquiries
  • Arranging and managing appointments
  • Communicating with you regarding sessions

Your data is not sold or used for marketing purposes.

3. Confidentiality

Personal information is treated as confidential and is not disclosed without your explicit consent, except where disclosure is required or authorised by law, or where there is a serious risk of harm and disclosure is legally and ethically justified. Any disclosure would be limited to what is necessary.

4. Storage and Security

Your data is stored securely using appropriate technical and organisational measures to protect it from unauthorised access.

Personal data is retained only for as long as necessary for the purposes outlined above, or as required by Swiss legal obligations.

Enquiries submitted through the website form are processed using ANON::form and delivered to my encrypted Proton Mail account. If you contact me directly by email, your information will also be processed only for the purpose of responding to your enquiry and arranging counselling services. While encrypted services and reasonable security measures are used, email communication cannot be guaranteed to be completely secure.

Personal notes from sessions are stored securely in encrypted digital systems and handled with strict confidentiality, in line with professional and ethical guidelines. Access is limited and appropriate safeguards are in place to protect your information.

5. Third-Party Services

This website is hosted by external service providers. These providers may process technical data (such as IP addresses) as part of the website's operation.

All providers are selected with attention to appropriate data protection standards.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data, where legally permitted

Requests can be made using the contact details below.

7. Contact

If you have any questions about this policy or how your data is handled, you can contact:

Connie Wong Counselling
Email: contact@conniewong-counselling.com
Location: Zurich, Switzerland

If you are located in the EU/EEA, you also have the right to contact your local data protection authority.

This policy may be updated from time to time to reflect changes in legal requirements or practice.